Refund Policy

Effective Date: August 5, 2025

At Cabrini's Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund process. Please review our Refund Policy below to understand your rights and our procedures.

1. Eligibility for Refunds

You may request a refund for products purchased from Cabrini's Store under the following conditions:

• The product is unused, in its original condition, and in its original packaging.
• You have proof of purchase (e.g., order confirmation email or receipt).
• The request is made within 14 days of receiving the product.

Note: Certain items, such as perishable goods (e.g., skincare products with a short shelf life) or personalized items, are not eligible for refunds. These exceptions will be clearly marked on the product page.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at refunds@cabrinistore.com or call +256 123 456 789 within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
2. Return the Product: Once your request is approved, we will provide you with a return shipping label or instructions on how to return the item. Please ensure the product is unused and in its original packaging.
3. Receive Your Refund: Once we receive the returned product, we will inspect it to ensure it meets the refund conditions. If approved, your refund will be processed within 5-7 business days.

3. Refund Process

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider, but it typically takes 3-5 business days.

Note: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at refunds@cabrinistore.com with photos of the defect or damage. We will arrange for a replacement or refund at no additional cost to you.

5. Exchanges

If you wish to exchange a product for a different size, color, or variant, please follow the same return process. Once the original item is received, we will ship the replacement product to you.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

• Email: refunds@cabrinistore.com
• Phone: +256 123 456 789
• Address: Plot 10, Main Street, Kampala, Uganda

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.